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FAQs

When will my order be delivered?

Orders are processed and verified within 36 hours. After the orders are verified, our warehouse department will prepare the package and ship it to the courier. This process can take 1-2 business days. If you enter an incorrect address, please inform us as soon as possible before it gets to our courier to route to your destination. You should receive your package within 4-10 business days

Can I check the status of my order?

Yes, you can check your statusHERE.

What type of payment method do we accept?

We accept credit cards and PayPal as global payment methods

How Do I use Discount Code?

Discount Coupons must be entered at the checkout page. You must press “Apply” to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.
NOTE: Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

Is your Site Safe?

YES! Our stores include a 128-bit SSL certificate that is used by the store shopping cart. In addition, our hosting and software are Level 1 PCI compliant

If you still have any questions, please contact us: support@vedeus.com

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

We provide worldwide shipping.

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.

Currently, we only offer the Standard Shipping method for our products.

We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within 06 hours of placing your order, please reach us via our Contact Form If you need to change any order details, please contact us so we can assist in making the necessary changes.

If the order qualifies for cancellation, there is no cancellation fee.

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Unless otherwise stated, promotional codes can only be applied once. Only one promotional code can be applied per order.

We do not currently offer phone support or purchasing services on behalf of customers. Please proceed to place the order and complete the transaction on your own.

If you have any issues with your order, please contact us via our Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

Our items do not currently offer an exchange option. Please contact our customer service within 14 days of order delivery if you have any concerns about your purchase. Our customer service team will then assess the situation and provide assistance with a replacement or refund if necessary.

After we confirm via email that you are eligible for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

You may not recognize a charge for various reasons. Please follow the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if any of your family or friends have ordered from us using your information.
3. For more information, contact your bank.
4. Contact our customer service for prompt assistance.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

We accept Visa, Mastercard, Discover, American Express, and PayPal only.

As soon as your order has been successfully placed.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.

 

 

Let us know if you have any issues with your order

 

 

 

 

 

 

 

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